Frequently Asked Question

UBH provides individual therapy, structured outpatient programming, psychoeducational groups, peer support, and community support services. Our approach is person-centered, trauma-informed, and designed to help individuals build emotional stability, coping skills, and lasting change.

Appointments at UBH are scheduled by phone to ensure we understand your needs and match you with appropriate services. Please call 859-303-5505 to schedule.

Yes. Individuals may refer themselves by calling us directly or completing the referral form on our Make a Referral page.

Yes. Family members, healthcare providers, therapists, probation officers, caseworkers, and community partners may all refer individuals to UBH using our referral page.

Our team reviews referrals daily. You will be contacted within 24 hours to discuss next steps and schedule an appointment or screening.

Your first appointment focuses on understanding your needs, history, goals, and strengths. We will discuss what brought you to UBH, answer your questions, and help determine the best level of care. This is a safe, judgment-free conversation.

Yes. UBH follows HIPAA regulations and protects your information with strict confidentiality. We only share information with your written consent or when legally required for safety.

UBH currently serves adults. If you have questions about eligibility, please call us.

UBH is not a crisis center. If you are experiencing a mental health crisis, call 988 or go to the nearest emergency room immediately.

You are welcome to call us with questions or complete the self-assessment on our website. Our team will help you determine whether UBH’s services meet your needs.

If you are struggling with emotions, stress, daily functioning, or coping, talking with a professional can help. Common signs include feeling overwhelmed, anxious, depressed, disconnected, or unable to manage everyday challenges. Reaching out is a strong step toward wellness.

Therapy offers individualized treatment with a licensed clinician.
Peer support provides guidance from someone with lived experience who understands recovery firsthand.
Group programs teach coping skills, emotional regulation, relapse prevention, and connection through shared learning.

No. Mental health conditions are common and treatable. Seeking help is a sign of strength, not weakness. Everyone deserves support, understanding, and care.

Yes. Evidence-based therapy, consistent support, coping skills, and healthy routines can significantly improve emotional stability, relationships, and daily functioning.

Many people feel this way. UBH staff are trained to create a welcoming, nonjudgmental environment. You set the pace, and we support you every step of the way.

Trauma can impact emotions, thoughts, behavior, and daily functioning. Trauma-informed care helps individuals feel safe, empowered, respected, and supported in healing at their own pace.

Reach out to a trusted person, use grounding or coping skills, or contact a mental health professional. If you feel unsafe or unable to cope, call 988 for crisis support.

Not necessarily. Many people benefit from short-term or skills-based programs. We work with you to determine the right amount and type of support based on your goals.

Absolutely. You can call UBH at 859-303-5505 with any questions. We’re here to help you explore whether support may be helpful.

Yes. Taking the first step can feel intimidating, but it can also be the beginning of meaningful healing and growth. When you’re ready, we’re here to walk with you.